Interactive Voice Response

IVR:

Any voice driven interface where callers interact with an automated system, in other words: Any

automatic telephony system which interacts with a caller.

Interactive Voice Response solutions provide a cost-effective, efficient platform to deliver a personalized

customer experience while reducing operating costs, increasing productivity, and even generating new

revenue.

VOICEXNET uses a different approach towards self-service applications that leverages the best use of

open standards and vendor tools to provide efficient and best in class solution for customers.

VOICEXNET adapted Genesys Voice Platform 8.x to implement the Voice Self-service Solution for

customers and Genesys Composer tool to develop VoiceXML applications. Our solutions can easily

integrate with speech servers for ASR (Automatic Speech Recognition) and TTS (Text to Speech).

Our Interactive Voice Response Solutions provides a secure, flexible call center software platform that

integrates self-service applications and agent-assisted transactions to increase satisfaction, increase

revenue and reduce the cost to serve customer context and interaction state are preserved to deliver a

low-effort customer journey.

  • Reducing Cost with Self-Service Applications
  • Integrated IVR and Call Center Solution
  • Intelligent Self-Service Applications